Know Us Better

People and culture

Our people are what make us unique. Rather than outsourcing our construction engineers from questionable outsourcing establishments, we provide them with an environment that supports professional growth.

We are strong believers in giving our employees a voice. Our teams are put together with the help of our resident psychologist to ensure maximum productivity and engagement.

Ms. Manashi Banerjee

Founder / director

Mr. Umesh Kumar Jha

FOUNDER / DIRECTOR

The foundation of Trinetra has been shaped by the professional journey of its founder, Manashi Banerjee, whose experience spans programming, software testing, internal auditing, and high‑maturity process implementation. Over the years, her work has contributed to the development of robust systems, data‑driven governance models, and organizational capability across diverse environments. These contributions now form the backbone of Trinetra’s service offerings.

Trinetra’s Quality Training, Consulting & Assessment services are supported by the founder’s extensive involvement in CMMI, ISO, and process governance, where structured frameworks and audit‑ready systems were consistently developed and sustained.

Trinetra’s Data Analytics services draw from her hands‑on application of statistical thinking and decision‑modelling techniques throughout her career.

The focus on Skill‑based Training is supported by her experience in building competency frameworks, conducting internal capability development, and guiding teams through structured learning pathways.

The firm’s IT Training & Solutioning offerings are informed by her early career in programming and software engineering, which provides a strong technical foundation for technology‑driven engagements.

The ability to support Digital Transformation Solutioning has been shaped by her work in process automation, ALM tool customization, and modernization of organizational workflows.

Trinetra’s Educational Services are guided by her long-standing involvement in structured learning, mentoring, and the development of training systems that promote clarity and practical understanding.

Through these aligned strengths, Trinetra continues to support organizations in building resilient, scalable, and future‑ready systems. The firm remains committed to enabling clients to see beyond the surface — moving towards excellence with confidence, discipline, and the true spirit of the Third Eye of Quality.

20+ years of leading market measurement and consumer insights business, with experience across industry verticals in India, Middle East and Bangladesh. Experience across sectors such as auto, telecom, opinion polling, consumer durables, finance, Govt/NGO. Passionate about automotive, involved in successful launch of several car brands in India and Middle East. Successfully developed internal policies and procedures resulting in improved efficiencies and high performance on cash metrics. Taken sessions at premier management institutes such as MDI, IMT, Amity Univ. Consultant to a market research start-up and a political research agency. Alumnus of NIT Durgapur & Kurukshetra Univ. Worked with industry bodies in India like Federation of Indian Publishers (FIP), Indian Broadcasting Association (NBA).

Key role in Customer Relations Dept at Hyundai Motor India Ltd. Set up processes for customer database management and customer complaints handling. Led CRM initiatives, analysis of data from customer satisfaction surveys, improving processes at dealerships leading to significant improvement in customer satisfaction over the years. Obtained ISO certification within one year.

Worked with clients across categories – automotive, automotive components, agri-machinery, medical equipment, packaging films, hotels, mobile service providers, etc. helped these clients in realigning their processes to enhance customer service based on extensive customer satisfaction measurement research.

Also, worked with these clients to optimize and improve their product and service quality based in customer feedback.